The Tyranny of E-mail
May 5th, 2010
The point of writing is not to transmit information but to create information.
Think about that for a minute.
What? A whole minute? Think about something for a whole minute?
So goes my thought train, halfway through reading The Tyranny of E-mail, by John Freeman. The book is an attempt to look at the huge shift in time and space that e-mail has effected, how it’s changed our lives, our culture and workplace, and our psychological well-being. What I’ve learned so far:
- Arabs pioneered the use of carrier pigeons. (Freeman includes a rather longish but fascinating history of written communication.)
- The average corporate worker spends more than 40% of his/her day sending and receiving e-mail.
- We misunderstand the tone of e-mail 50% of the time.
- Because I think it is so important I will repeat: We misunderstand the tone of e-mail 50% of the time.
- There’s also the problem with the auto-fill-in-address function, which makes it easy to accidentally send an e-mail to a whole group. (I laughed and laughed reading about the executive who sent details of his salary to the entire company by accident and pulled the fire alarm in panic.)
- Some companies have e-mail-free Fridays.
- In 2006, the average office worker was interrupted 11 times an hour. The cost of these interruptions (which included e-mail): nearly $600 billion.
- One survey found it took people an average of one minute and forty-four seconds to respond to an e-mail pop-up alert on their computer. (I used to respond even faster than that until I turned the little notifier off.)
According to Freeman, our use of technology has begun to alter our attention span; we’ve started reverse engineering our brains for speed, as opposed to mindfulness—a very sad state of affairs indeed, since I’ve spent the last 20 years trying to improve my level of mindfulness!
Interrupted every thirty seconds or so, our attention spans are fractured into a thousand tiny fragments. The mind is denied the experience of deep flow, when creative ideas flourish and complicated thinking occurs.
Isn’t that the truth? Just in the last few months I’ve had several coworkers say to me that they spend so much time on e-mail, they feel like they don’t have time to get anything else done. “I don’t have time to think!”
The second half of the book focuses on how we can use e-mail more effectively to help, rather than hinder, our productivity. More on that in a couple of weeks.






Wilder Research has released their initial findings from the 










